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123 Street Avenue, City Town, 99999

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THUMBNAILS faqs.jpg

FAQ's

Are you ready to create the perfect gift or your own modern keepsake? ready. set. hello. offers a fresh approach to personalized unique gift giving and modern keepsakes. Customized products for moms-to-be, newborns and grandparents. Be hospital ready with the ready. hospital readiness binder ~ say hello with a hello. print ~ warm a grandparents heart with a grow. print.

GENERAL

Do you have a retail store?

No, but orders can be placed directly from our online shop.

Do you have an ETSY store?

Not at this time.

Do you offer gift certificates?

Yes we do! We understand that our products are not off the shelf and need to time to be personalized. So you have a gift to give when you want to give it we do offer gift certificates for all our products. Visit the shop for all the details.


DISCOUNTS & COUPONS

Do you offer coupons or discounts?

Yes we do but you must like us on Facebook or keep up to date with our Newsworthy items!

If I buy more than one product can I get a discount?

Sure can. We offer two bundles and free shipping.

Bundle 1  saves you 5% for a ready. binder and hello. print. Bundle 2 saves you 10% for a ready. binder, hello. print and grow. print. Visit the shop for all the details.


SHIPPING

What are your shipping and handling rates?

With the exception of digital PDF images we offer flat rate shipping of $12 per item within the United States and Canada.

Items are shipped and insured via USPS with a typical delivery timeframe of 3-7 days.

Where do you ship?

If you live outside the United States or Canada please email us at support@readysethello.com to determine pricing.

If you are interested in a hello. or grow. print, but do not live in the United States please order a , an alternative is to order a digital PDF - you can print it and frame it yourself - and there is no shipping charge.


PAYMENT

What type of payments do you accept?

We accept major credit and debit cards. At this time we do not accept Paypal.

Do you have secure payment?

Yes we do! We use Stripe as our payment processor. Stripe is a quick and secure way to accept credit card and debit card payments and meets, and exceeds, the most stringent industry standards for security.


THE READY. HOSPITAL READINESS BINDER

Do I need a computer for the ready. binder?

Yes you do. You will receive a custom printed three ring binder which contains 12 tabs, however, you will need a computer to print or complete the PDF portfolio pages using Adobe Reader. These pages are accessed and downloaded via a secure link from this website.

If I know the baby's name can that replace 'baby Jones'?

Absolutely! Our suggestion is more generic but baby Jones can be replaced by the baby's name on both the binder and the interactive PDF files. If this is your preference please make a note in the order details.

Can I choose my own colors for a ready. binder?

Sorry, no. The color schemes shown cannot be modified.

Where can I get Adobe Reader and how much does it cost?

Adobe Acrobat Reader is a free software download from the Adobe website.


HELLO. PRINTS

Do you take photographs for hello. prints?

Sorry, no. You provide any photographs you'd like used for the hello. print. We provide the graphics, such as those shown in the portfolio, to go with your theme.

A high quality JPEG file is requested for the best printing quality. Please make sure you own the rights to any photographs you provide though. Photographs can be emailed to orders@readysethello.com.

We highly recommend the photographers mentioned on our Affiliates page. We have worked with all four of them with awesome results.

What is the difference between a customized and personalized print and a personalized print?

The customized and personalized print is inspired by your color scheme and theme. You provide the details and we’ll work with you to create something unique to you.

With the personalized print, you choose between the two color schemes and themes. No changes can be made to the layout, color palette or image and turnaround time is much quicker.

If I order an unframed print what do I get?

If you order an unframed hello. print you will receive just the print, which you can frame in a frame of your choosing.

There is a shipping charge of $2.50 for unframed prints. This is a great option for people who live outside the US and Canada.


GROW. PRINTS

Can the color scheme of a grow. print be modified?

Sorry, no. The grow. print is designed to be a complimentary color scheme to pink and blue.

Is there a discount or option to order more than one framed grow. print - one for each set of grandparents?

Sure is. Additional frames are $20 each with the grandparent name personalized for each frame. Only catch, the grandchildren must be the same for each print.

Select the size of your choice and the $70 option from our online store.

If I order an  unframed print what do I get?

If you order an unframed grow. print you will receive just the print, which you can frame in a frame of your choosing. 

There is a shipping charge of $2.50 for unframed prints. This is a great option for people who live outside the US and Canada.